Refund policy


Within 15 (fifteen) working days from the delivery of the goods, the Customer can withdraw from the contract and return the goods without paying any penalty subject to prior authorization for the return.

Returns are authorized for valid reason, therefore returns are not accepted for change of mind.

The withdrawal must be communicated to Brand in Italy srl by registered letter with acknowledgment of receipt to the following address: Brand in Italy srl Vivaio, 14- 20122- Milan.

Notwithstanding the legislative provisions of art. 52 and following. Of Legislative Decree 206 of 2005, the communication of the withdrawal can be made by e-mail within 15 days of receiving the order to the address

The Customer can also exercise the right to exchange an item for the same item of another size or color if it is available. The delivery of the same item will be charged to the customer and the customer will have to pay for the delivery costs.


The return of the goods does not automatically imply a valid right of withdrawal from the contract if you do not follow the procedure indicated above, i.e. contact our Customer Service via email or registered mail with return receipt and receive authorization to return the goods and the mode indication.

The right of withdrawal can be exercised only if the purchased products have not been used and are inside the original intact packaging, complete with any instruction manuals, or if they are defective. As per the terms of the law, garments or objects made to customer specifications or customized cannot be returned.

The costs for returning the goods to the supplier are borne by the Customer, who can use the courier chosen by Brand in Italy srl and which will be communicated via email, unless otherwise agreed. Brand in Italy srl is not responsible for theft, loss or damage that occurs during shipment, the responsibility of which falls entirely on the Customer. The return of the garments or accessories must be received, within 14 days of the authorization, at the logistics headquarters of Brand in Italy srl at:

Brand in Italy srl

Via Vivaio, 14- 20121 - Milan - Italy

tel. +390282785557


The garments must not have been worn, washed or altered and must not show any signs of use and be in perfect condition.

Each garment must be returned including all original labels, packaging and accessories (hangers, dustbags) that may have been received with the order.

Returns must be sent to: Pupakiotti Pets, Via Vivaio, 14 20122 Milano Italy

Brand in Italy srl will not accept the returned goods if the return does not comply with all the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender at the original shipping address.

In the event of faults and defects in the product and if the right of withdrawal is exercised in accordance with the above, the seller will return the price paid by the Customer within and no later than 14 days from receipt of the declaration of withdrawal.

In the event that the price was paid by credit card, the supplier will credit the same amount to the consumer card through the institution issuing the card. For orders paid with Paypal or by bank transfer, the amount will be returned to the original account. Upon request, the customer will be able to benefit from a personal shopping voucher for the amount equal to the returned goods, which can be used within 120 days. In the event that the Customer receives products that are verified to be defective or that errors occur in shipments by Brand in Italy srl, he is required to follow the same instructions as above, but the shipping costs for re-sending the product will be entirely at load of Brand in Italy srl.