Tokyo - Waterproof coat for dog
ORDER PREPARATION TIMES
ITEMS AVAILABLE
Items already available are shipped within 24-48 hours of the order date.
SPECIAL OR LIMITED EDITIONS OR MADE TO ORDER ITEMS
Items made in limited editions and made to order cannot be returned.
SHIPPING FEES
IN ITALY
Shipping costs are completely free when the amount (for purchased products) of €60 is exceeded for the whole Italian territory!
Below 10.00 euros of expenditure, the shipment has a cost of 8.00 euros.
Between 10.00 and 60.00 euros of expenditure, the shipment has a cost of 6.00 euros.
Cash on delivery involves an addition of 4.00 euros.
IN EUROPE
Deliveries throughout the European territory are €5 when the amount of €120 spent is exceeded.
Below 120 euros the shipping costs have an amount equal to 12 euros.
DELIVERY TIME
IN ITALY
Once the shipment leaves our warehouse, delivery takes place within 48-72 hours throughout Italy including the islands.
We advise the Customer to indicate an address where he can be easily found to receive the goods, and to always provide his telephone number (landline or mobile) where he can be reached, in order to avoid delays due to useless delivery attempts. It is also possible (and recommended) to enter the address of your place of work or of trusted persons in charge of collecting the package.
The courier will make two delivery attempts, then leave a postcard indicating the contact details and the methods that can also be used via the internet to collect the goods.
The recipient cannot request delivery on specific days or times.
IN EUROPE
Average delivery times for shipments outside Italy range from 3 to 7 days.
We advise the Customer to indicate an address where he can be easily found to receive the goods, and to always provide his telephone number (landline or mobile) where he can be reached, in order to avoid delays due to useless delivery attempts. It is also possible (and recommended) to enter the address of your place of work or of trusted persons in charge of collecting the package.
The courier will make two delivery attempts, then leave a postcard indicating the contact details and the methods that can also be used via the internet to collect the goods.
The recipient cannot request delivery on specific days or times.
DELIVERIES OUTSIDE THE EEC OR ABOVE 30 KG
Shipping EUROPE EXTRA UE € 25
Shipping rest of the world €25-65
FREE shipping to EXTRA EU EUROPE AND REST OF THE WORLD for orders over € 250
If the order exceeds 30 kg and for deliveries outside the European territory, the Customer is invited to write to info@pupakiotti.com to find out the exact amount of the shipping costs.
- Europe: 2 - 3 days depending on the destinations
- USA and Canada: 1-3 days depending on destinations
- Latin America: 3 - 4 days
- Asia and Middle East: 2 - 3 days
- Australia and Oceania: 2 - 3 days for major destinations / 4 - 5 days for remote destinations
- Africa: 2 - 4 days
RIGHT OF WITHDRAWAL
Within 15 (fifteen) working days from the delivery of the goods, the Customer can withdraw from the contract and return the goods without paying any penalty subject to prior authorization for the return.
Returns are authorized for valid reason, therefore returns are not accepted for change of mind.
The withdrawal must be communicated to Brand in Italy srl by registered letter with acknowledgment of receipt to the following address: Brand in Italy srl Vivaio, 14- 20122- Milan.
Notwithstanding the legislative provisions of art. 52 and following. Of Legislative Decree 206 of 2005, the communication of the withdrawal can be made by e-mail within 15 days of receiving the order to the address info@pupakiotti.com.
The Customer can also exercise the right to exchange an item for the same item of another size or color if it is available. The delivery of the same item will be charged to the customer and the customer will have to pay for the delivery costs.
RETURN OF GOODS
The return of the goods does not automatically imply a valid right of withdrawal from the contract if you do not follow the procedure indicated above, i.e. contact our Customer Service via email or registered mail with return receipt and receive authorization to return the goods and the mode indication.
The right of withdrawal can be exercised only if the purchased products have not been used and are inside the original intact packaging, complete with any instruction manuals, or if they are defective. As per the terms of the law, garments or objects made to customer specifications or customized cannot be returned.
The costs for returning the goods to the supplier are borne by the Customer, who can use the courier chosen by Brand in Italy srl and which will be communicated via email, unless otherwise agreed. Brand in Italy srl is not responsible for theft, loss or damage that occurs during shipment, the responsibility of which falls entirely on the Customer. The return of the garments or accessories must be received, within 14 days of the authorization, at the logistics headquarters of Brand in Italy srl at:
Brand in Italy srl
Via Vivaio, 14- 20121 - Milan - Italy
tel. +390282785557
CONDITIONS FOR THE RETURN OF GOODS
- The garments must not have been worn, washed or altered and must not show any signs of use and be in perfect condition.
- Each garment must be returned including all original labels, packaging and accessories (hangers, dustbags) eventually received with the order.
- Returns must be sent to: Pupakiotti Pets, Via Vivaio, 14 20122 Milano Italy
Brand in Italy srl will not accept the returned goods if the return does not comply with all the terms and conditions set forth in the return policy. In these cases the goods will be returned to the sender at the original shipping address.
In the event of faults and defects in the product and if the right of withdrawal is exercised in accordance with the above, the seller will return the price paid by the Customer within and no later than 14 days from receipt of the declaration of withdrawal.
In the event that the price was paid by credit card, the supplier will credit the same amount to the consumer card through the institution issuing the card. For orders paid by Paypal or by bank transfer, the amount will be returned to the original account. Upon request, the customer will be able to benefit from a personal shopping voucher for the amount equal to the returned goods, which can be used within 120 days. In the event that the Customer receives products that are verified to be defective or that errors occur in shipments by Brand in Italy srl, he is required to follow the same instructions as above, but the shipping costs for re-sending the product will be entirely at load of Brand in Italy srl.
Choose the best for your 4-legged friend
The pursuit of quality
All models are conceived and created by Sergio and Elena and many of these have a registered design. Much attention is given to the originality of each item.
The style, modeling and prototyping are supervised personally by Elena Montagna, who covers the role of designer and model maker of the brand. The Pupakiotti collections are distinguished by the high quality of the fabrics and materials used, always carefully selected from the best Italian producers, as well as by the attention to the wearability and modeling of the garments by size and breed.
Our goal is to create products capable of responding to the needs that each specific breed may present.
Frequent questions
Are Pupakiotti products Made in Italy?
Yes, we are producers and we make everything in Lombardy
Are you producers?
Yes, we are producers of all Pupakiotti branded items and we also do private label productions for third parties.
Why are you talking about product features?
Pupakiotti articles have a design carefully studied to meet the dog's comfort needs but also for the practicality and comfort of those who accompany them.
Is the leash in real leather?
Yes, we only use leather from farms for food use, cattle and sheep. The leathers are Italian, of the best quality and mostly vegetable tanned
Why do you use real leather?
We have made a conscious and sustainable choice for our planet. Skin
it derives only from farms for Italian food purposes, cattle and sheep. There
leather being organic it does not pollute, it allows you to create resistant products,
safe and long-lasting. It is also biodegradable.
Why don't you make vegan leather products?
Why
Pupakiotti is a sustainable brand. Vegan leather is a definition created for pure marketing purposes.
Vegan leather, vinyl leather, imitation leather, eco-leather are industrial products generated from plastics and polyurethanes. These products are mostly made in China and contrary to what they may tell they cannot be
ecological, sustainable and vegan materials. They are also poor materials
tensile strength, wear or break quickly, and when discarded take 100 to 500 years to degrade.
What is the difference between the basic and the gold harness?
They are both durable, strong, quality, genuine leather products. The
differences are related to details and craft processes. The basic line is
precisely more essential, the harness has a single layer of raw cut leather and the metal accessories are nickel-colored steel. The gold line is more
sophisticated as it is lined with a layer of leather on the inside, the edges
they are all hand painted and the metal accessories are gold plated.
I like the harness but I'm afraid my dog will ruin it, do you have any suggestions?
Unfortunately, many mistakenly think that leather products, being more beautiful, are more
delicate. It is not so. Leather is a very resistant material, it has always been used for horses and other animals. Our jack russell has been using a basic leather harness for years and despite really treating it like a dog ;-) swimming in the sea, tumbling in the sand and mud, lively games with other
dogs etc. the harness is always the same. To clean it up, a hand wash with soap and water and a little nivea cream to rehydrate the skin is sufficient.
Why don't you produce fleece garments?
Because we are responsible for the environment. Fleece is a polyester microfiber and when washed it produces micro-plastics. Never heard of micro-plastics
in seas and oceans…. We prefer organic fibers.
Why doesn't Pupakiotti make baby clothing?
We have chosen to create quality products with a deliberately sober and respectful style. We are of the opinion that quality, fashion and design are both serious and not
should be confused with an obsessive excess of glitter and bonbons…
Do you make customized products or for large breed dogs?
Yes, we can make made-to-measure and made-to-order items
How do you reduce the use of plastic?
We try to limit the use of plastic as much as possible in all industrial processes and phases.
For the packaging we are using recycled brown cardboard and paper bags. The shipping boxes are made of brown cardboard and closed with canvas paper tape. Some product containers have been designed for easy and practical reuse. Zip bags and tnt bags are designed for logistics management from the warehouse to the store but also reusable for storing and storing products in the wardrobe.
Can I find the same products in the shop that I see on the online site?
Not only that, there are often limited editions in the shop
What guarantee do you offer for the quality of the products?
All Pupakiotti branded products are guaranteed. Should it happen that a product is defective, we are always available for repair and replacement with a new product.
What is the difference between the different types of leash leather?
The leathers have different finishes and finishes to meet the most diverse needs.
The leathers we use in the leashes have a finished thickness of 1.2 to 2 mm
For larger dogs or dogs that pull a lot, we recommend leather – undoubtedly the most resistant
For smaller dogs that want maximum comfort, we recommend dollar or saffiano leather
How do I know what size to get for my dog?
Our products are designed for dogs of all breeds from 800 grams up to 18 kg
We recommend consulting the size chart and breed indication here
What characterizes Pupakiotti clothing for dogs?
Pupakiotti garments are designed for the best fit and maximum comfort
They are tailored products, each model and size has been built and tested on each breed.
Can I have a product matched with my dog?
Certain! We make some
accessories and matching outfits, real Family Looks made to order.